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New rollout of ticketing system is complete!

Our fleet-wide rollout of our new ticketing system is here!


The Ticketer machines are now operational across all five of our depots, and utilise the back-office smart ticketing HOPS software and ISAMS solution provided by Scottish-based, Nevis Technologies. 

The £1m investment in our new ticket machines and back office systems has put us on the front foot in Scotland, leading the way by providing a customer-centric offering for public transport users across our network. 

"I am delighted with the results of this eight-week rollout programme where we have successfully, and with no interruption to the business, future-proofed our ticketing platform for years to come", said Ralph Roberts, McGill's Managing Director. "Our commercial team has worked closely with the Nevis Technologies and Ticketer teams to deliver a nimble and adaptable platform that will allow us to focus our efforts on delivering a first-class, customer-centric service across our network."

The next phase of the programme is to accelerate adoption of a retail model of speed and convenience across our network. McGill's customers can soon expect to be able to choose the most convenient way to select and pay for their tickets, using Smartcards, barcoded mobile tickets, contactless payment, cash, or with an e-purse. The real-time information and display features of the Ticketer system will also provide a level of visibility of vehicle movements across our network, giving McGill's customer service team the ability to provide up-to-the-minute information to customers. Route Managers across the network can also respond quickly to issues that have the potential to impact on service delivery too. 


 

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